Copyright© 2018 | Catbalogan Water District
Reopening/Reconnection of Water Service Connection

    Disconnected Over One Year
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Pier II, Allen Avenue Ext, Brgy. 04, Catbalogan City, Samar Philippines
(055) 544-2576
catbaloganwd@gmail.com
SERVICES
Office or Division:
CWD Office Front Desk - Commercial Division
Classification:
Complex
Type of Transaction:
G2C - Government to Citizen
Who may avail:
Applicants who have paid the installation fee.
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Duly filled up Application Form
CWD Front Desk -Customer Service Assistant
Brgy. Certification
Office of the Barangay
Proof of Ownership : Land Title or Tax Declaration or Waiver from the barangay
City Assessor's Office
Valid Community Tax Certificate
City Assessor's Office
Photocopy of Government Issued ID
Issuing government agency
Concrete Cutting/Excavation Permit, if applicable
DPWH/City Engineer's Office/Homeowners' Assoc.
Survey Fee (Php 200.00)
CWD Cashier
Certificate of Attendance - Orientation/Seminar for NWSC (Friday @ 9:00 a.m.)
CWD Front Desk -Customer Service Assistant
CLIENT STEPS
AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Ask for priority sequence (Letter)


1 min
Guard on Duty
Inquire
  1. Provide application form with attached List of Requirements
  2. Briefing of applicants

20 mins
Customer Services Assistant
Commercial Division
Submit fully accomplished Application form and requirements.
  1. Receive and check the completeness of data and requirements



20 mins
Customer Services Assistant
Commercial Division
Pay Survey Fee
  1. Issue OR
200.00
5 mins. Per OR
Cashier
Commercial Division
Attend orientation / seminar
  1. Conduct/Facilitate Orientation Seminar of CWD policies and guidelines
  2. Issues certificate of Attendance

1 hour
Customer Services Assistant
Commercial Division
Wait for Investigation
  
  1. Investigation


  1. Approval

1 day
Investigator
Commercial Division

Division Manager
Commercial Division
Wait for Survey & Billing
  1. Conduct Survey



  1. Computation of billing & other necessary fees

1 day



15 mins
Sewerage Maintenance Foreman
Engineering Division

Supervising Engineer
Engineering Division
Install after the meter pipeline and inform the frontline
  1. Prepare service request for checkup after the meter pipeline
  2. Conduct checkup of after the meter pipeline

20 mins


1 day
Customer Services Assistant
Commercial Division

Water Sewerage Maintenance Man
Engineering Division
Water Service Contract Signing
  1. Preparation an Contract Signing
  2. Receive Notarized Contract

15 mins
Customer Services Assistant
Commercial Division
Ask for priority sequence (Number)


1 min
Guard on Duty
Payment of Installation fee other necessary fees
  1. Receive Payment, issue O.R.
installation fee
½"-   6,000.00
¾"- 10,800.00
1"-  27,700.00
5 mins
Cashier
Commercial Division
Present O.R. and Billing receipt to front desk
  1. Prepare Form SR 005: Service Request for Reconnection

5 mins
Customer Services Assistant
Commercial Division
Refer to Steps on Installation of Water Service Connection




TOTAL
survey fee
200.00
installation fee
½"-    6,000.00
¾"-  10,800.00
1"-   27,700.00
3 days,
2 hours &
42 mins